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Customer Support & Frequently Asked Questions
Do you ship internationally?
Yes. We provide both domestic delivery within Thailand and international export services. Our products are shipped to various destinations across Asia, the Middle East, and Europe, depending on customer requirements and import regulations.
How long does delivery take?
Delivery time depends on the destination and shipping method.
Domestic orders (Thailand): 1–3 business days
International exports: 5–14 business days, depending on customs clearance, destination country, and logistics arrangements.
What is the minimum order for export?
Minimum order quantities vary by product and destination. Export orders may require a minimum quantity (by weight, carton, or container). Please contact our sales team for detailed export requirements and quotations.
How are products packaged and shipped?
All products are carefully sorted, packed, and handled according to international export standards. Fresh and frozen products are transported using temperature-controlled packaging and cold-chain logistics to ensure freshness and quality upon arrival.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including credit and debit cards. For bulk or export orders, alternative payment arrangements may be available upon request.
What is your refund or return policy?
Due to the perishable nature of fresh and frozen products, returns are generally not accepted. However, if you receive damaged or incorrect items, please contact us within 24 hours of delivery, and our team will assist you according to our Refund & Returns Policy.